we strive to keep our customers 100% happy and take pride of the many 5 star reviews that folks have graciously left on our behalf

if there are any issues with your order, please contact us asap and allow us to make it right before leaving a negative review

thank you,
Michelle & Danielle

FAQs

**always check with your physician before using any product; as some essential oils are not to be used during pregnancy, nursing or with some medical conditions. We also use coconut oil and other nut oils in some of our products so please be aware if there is a severe/sensitive allergy.

Discontinue use if any irritation occurs.

Goat milk soap Ingredients

We use four plant-based oils in our soap base recipe (olive, soybean, coconut and ethically sourced/certified sustainable palm) along with the raw rich creamy milk from our happy goats. We then add in a variety of essential oils/fragrances and natural colorants such as micas, powders and herbs.


We also are often asked if our products are organic, while we can consider them all natural, the truth is that because our goats get vaccinated against disease and/or are given medications when needed, this factor negates claiming organic.

Goat Milk Lotion ingredients

Our lotions are made in small controlled batches using pasteurized goat milk along with the highest quality of ingredients; avocado oil, sweet almond oil, shea butter, cocoa butter along with phthalate free additives for binding ingredients and a paraben-free/formaldehyde-free liquid preservative (optiphen) that keeps our lotion safe. We use high quality essential oils and fragrance blends

Natural Scrubs
ingredients & directions

coffee-ingredients: goat milk, distilled water, sweet almond oil, shea butter, emulsifying wax, avocado oil, stearic acid, optiphen, pumice, organic coffee grounds, organic cane sugar, phthalate free fragrance

green tea - goat milk, distilled water, sweet almond oil, shea butter, emulsifying wax, avocado oil, stearic acid, optiphen, organic matcha powder, green tea, pumice, phthalate free fragrance

how to use: We recommend lathering up with the scrub prior to showering and let those ingredients work their magic; allow the caffeine to stimulate blood circulation while gently sloughing off dead skin cells. Be careful as you rinse in the shower as it might cause the floor to be slippery {things we need to disclose!}

sugar scrubs- organic cane sugar, avocado oil, shea butter, btms, castor oil, veg glycerin, organic beeswax, essential oils, and/or phthalate free fragrance

you may also use our scrubs on your face; apply the same way on damp skin, massage lightly, rinse with clean warm water and use a gentle face cloth to remove any scrub residue

PLEASE use caution when using our scrubs
(and any of our products).
They can make your shower/tub slippery so take precautions.
Keep away from eyes and sensitive areas. Discontinue use if any irritation arises

*Optiphen is a Phthalate and Formaldehyde FREE preservative necessary to keep the lotion safe for your skin. Labels state USE BY dates although lotions are expected to last up to a year.

Shampoo and Conditioning Bars

How to use your shampoo bar:
Pre-shampoo, prep your hair by getting rid of tangles and knots and then wet your hair. Apply the shampoo in one of two ways. You could lather the bar between wet hands and apply the lather to your wet hair (as you would with a liquid shampoo). Or you could wet the bar and apply it to wet hair, rubbing in circular motions down the hair strands. Rinse out and repeat as needed.

How to use your conditioning bar:

There are actually two different techniques you can use to apply a conditioner bar. The first method involves rubbing the bar between your hands for about 10 seconds. This will create a creamy lather, which you can then work through your strands, just like regular conditioner.

Another way to apply conditioner bars is to apply it directly to your hair. With this method, you’ll take the conditioner bar in one hand and sort of “massage” it into your hair. Re-apply if your ends need some extra TLC….leave on for a few minutes and then rinse as usual.

We have a more in-depth discussion regarding switching to bar shampoo bar HERE

Natural soy wax candle care

We recommend burning for 2-3 hours at a time to extend the life of your candle. Before each burn, cut the wooden wick to 1/8 inch before re-lighting. If the wick is too long, it cannot absorb the wax and burn properly.

Natural {non-toxic} car/air diffuser

instructions:

-unscrew the cap and remove the plastic inner stopper gently to avoid spilling contents
-screw cap back on tightly
-tip diffuser over to allow some of the fragrance to “travel” onto the cording and wooden cap
-flip back upright and attach to rear view mirror (or doorknob, window hook, etc)
*please note that you need to tie a knot above the decorative bead to keep the diffuser secure.

Shipping

Since we’ve always been sticklers for fast shipping and customer satisfaction, we work hard to get your orders out quickly. As we balance family, farm and business we try to get your package out within days of receiving your order. You will receive tracking information when we create your shipping label. Then we must both trust that the postal service gets your goodies to you quick and exactly the way you like them!

Thank you for understanding the turnaround timeframe. We are blessed with several orders coming in daily and take pride with packaging up every one that leaves our hands. We want our friends to feel like it’s their birthday every time they open their order.

Returns-Lost/Damaged Orders
-Incorrect Items

We always want our friends to be happy so we will do our best to make any issue right on our end to the best of our ability!

We cannot accept returns due to safety guidelines, so we hope you are happy with your scent selections. We try our best to describe all of our scents, and we wish we could make a scratch and sniff option so it would be easy for folks to choose their favorites!

Although we do our best to package up your orders the best way possible, we know that things can unfortunately happen in transit that is out of our control. If your package arrives damaged, please contact us right away so we can assist you in get started on making a claim with the USPS.

Lastly, we try to make sure everything is sent correctly, but occasionally we make a mistake (downside of being a human!). Again contact us and we will make it right!

Thank you again for all your support with our business; we are beyond grateful for you!
Peace and love,
The Sparrow Soaps Family
Matthew 10;29-31